ARTICLE: Turning a negative into a positive: 5 tips for accountants

WINE! NOW THAT I’VE GOT YOUR ATTENTION, I WANTED TO SHARE MY EXPERIENCE OF BUYING A FEW BOTTLES RECENTLY AND HIGHLIGHT THE VALUABLE LESSON FOR ACCOUNTANTS TO GET CUSTOMER SERVICE RIGHT.

The story centres around how two different businesses dealt with a similar minor issue and how the outcome made all the difference – and will significantly impact this customer’s lifetime spend. One business went above and beyond to rectify the issue, and the other argued a legal point buried deep in fine print.

Continue reading the full article here.

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Mawer Consulting is a consulting firm located in Perth, Western Australia that provides a range of successful businesses with strategic business advice, accounting and taxation services.

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